Get IT Satisfaction: How to Clearly Explain Problems to Your IT Department

Get IT Satisfaction: How to Clearly Explain Problems to Your IT Department

We have all experienced our computer crashing. We will be in the midst of an email or a report and everything will shut down. What about when your computer starts freezing or is performing at a snails pace? These computer problems can slow down our capability to accomplish our work, so you’ve to call on the IT department for help. This is often a daunting task.

It’s not always easy to communicate with your IT department staff. They are specialists in their field and it’s easy to feel ignorant in the face of people with such knowledge. Specially when the solution to your problem is “Turn it off, wait a few minutes, and turn it back on again.” It can also seem like they are speaking a different language altogether.

In order to make this interaction simpler for you and your IT professional, you can follow these tips. They will also help speed up the process of getting a solution.

No Reason to be Intimidated

Do not be intimidated by their substantial knowledge. This does not help communication. If you are not confident, it will be harder to describe the problem even if you know the appropriate terminology. Also, remember that while they are the professionals in their field, you are a specialist in yours as well.


IT professionals love it when you take screen shots. They want to know what precise steps made this happen, and if you got any funky numbers or error messages. They want to see those especially. While it may not mean anything to you, it can point IT professionals to the issue at hand so they can solve it sooner.

A Written Report

Your IT department needs complete information to do their job well. Documenting your experiences when something breaks, i.e. what your computer did, what error messages you got, what programs you were using when the event occurred, will help your IT department enormously.

In the end, the most important thing is that you communicate as much detail as possible. This will help your team fix the problem so you can get back to work!