Much of today’s commercial activities take place online. This has made small businesses IT support especially important. Even brick-and-mortar companies now take part in the e-commerce landscape. You can get medical advice, order a pizza, or book your next private training session at the gym, online.
Even businesses with no online access left open to customers may use LAN and cloud computing for remote work, storing data and processing on-site transactions. Like online businesses, these companies also need mechanisms in place to protect data from potential breaches. Here is a more in-depth look at why small business tech support services are so important.
When it comes to improving productivity, companies often try to tackle the workforce first. The focus is on how they can encourage workers to make better use of their time. However, if your workers are complaining about how slow the system is, it’s a good idea to evaluate these claims first before addressing the workers themselves.
The time spent reloading pages and navigating troubleshoot pop ups adds up and takes away from productivity. If your customers have access to systems hosted at your site, then speed is even more important. Slow and outdated systems can cost you their business.
Some systems are so slow that instead of stagnating, they crash. This is one of the worst scenarios a company can experience. Not only do employees now not have the tools to do their jobs, but customers may also be directly affected.
Consider, for example, what happens when a cafe cannot process credit card transactions, or a spa cannot verify bookings. Small business IT support keeps your systems well-maintained and offers emergency services when breakdowns happen.
As a small business owner, you may feel secure in the knowledge that cybercriminals are unlikely to target you. After all, what do you have to steal compared to a national bank or a supermarket chain? You don’t have nearly as much data or as many credit card numbers stored away on your servers.
The truth is that 43% of cyberattacks see small businesses as the target. Because they don’t expect to get attacked, small businesses are much easier targets. In fact, only 14% are prepared to defend themselves against a potential breach. Tech support helps to ensure network security to reduce the likelihood of a successful breach.
One way to improve business efficiency is to allow people to work remotely. This allows you to rent a smaller space and spend less money on office equipment. It also helps you to hold on to top performers who end up moving out of state or want to stay home to care for a family member.
You can also tap into the gig economy to hire an accountant, lawyer or marketer for your business. Cloud computing makes it all possible. It allows you to communicate, collaborate in real-time and coordinate work schedules easily.
Maybe you already know the importance of tech support for your small business. To ensure you get the best possible service, you then choose to employ the services of a company that caters to medium-sized and large businesses.
The packages offered by companies that serve big companies are less flexible. With tech companies that cater to small businesses, you can pay for only what you need and put off the rest until later.
Small business IT support is how even microbusinesses advance into seven-figure revenue streams for business owners. Established in 1998 at the start of the Dot Com Boom, Enterprise Technology Services has years of experience serving businesses in Arizona. From proactive management to network planning, we provide services that are indispensable to a growing business. Contact us today for more information.