ProView IT Management & Network Support Programs
Most of our ProView clients consider ETS to be part of their staff as we focus on helping them gain control of their computer network, improve quality of service and reduce associated costs. As a result, they can divert their attention from the day-to-day hassles and focus more of their time on strategic issues.
Through ProView, ETS offers a customized set of essential network management and support programs that are adapted to the specific needs of your company for seamless integration into your organization and its processes.
Our primary network management programs:
Offers the flexibility of a pay-as-you-go service without sacrificing critical IT network management functions. The small recurring monthly fee includes 24×7 network monitoring, problem alert management, routine network maintenance and scheduled network administration such as security patch updates and antivirus management. As needed, you have access to a large team of certified field engineers, network engineers and senior level consultants, all at preferred hourly rates afforded every ProView client.
Includes all the essential services of our Critical Care program AND includes unlimited remote and onsite alert remediation, no matter the level of expertise needed. All network support and remediation work is performed within strict service level guarantees for both remote and onsite response times. Delivers support at a fraction of the cost of in-house network management and support personnel.
Managed Care Plus
Includes all the services featured in our Managed Care program PLUS unlimited telephone “help desk” support for end users. If you need the ultimate in comprehensive IT network management and desktop support, this is our best program!