ProView Network Management & Network Support Programs from ETS - Phoenix, Arizona

ProView IT Management & Network Support Programs

Most of our ProView clients consider ETS to be part of their staff as we focus on helping them gain control of their computer network, improve quality of service and reduce associated costs. As a result, they can divert their attention from the day-to-day hassles and focus more of their time on strategic issues.

Through ProView, ETS offers a customized set of essential network management and support programs that are adapted to the specific needs of your company for seamless integration into your organization and its processes.

Our primary network management programs:

Critical Care

Offers the flexibility of a pay-as-you-go service without sacrificing critical IT network management functions. The small recurring monthly fee includes 24×7 network monitoring, problem alert management, routine network maintenance and scheduled network administration such as security patch updates and antivirus management. As needed, you have access to a large team of certified field engineers, network engineers and senior level consultants, all at preferred hourly rates afforded every ProView client.

Managed Care

Includes all the essential services of our Critical Care program AND includes unlimited remote and onsite alert remediation, no matter the level of expertise needed. All network support and remediation work is performed within strict service level guarantees for both remote and onsite response times. Delivers support at a fraction of the cost of in-house network management and support personnel.

Managed Care Plus

Includes all the services featured in our Managed Care program PLUS unlimited telephone “help desk” support for end users. If you need the ultimate in comprehensive IT network management and desktop support, this is our best program!

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Client Feedback

“ETS has the people with the skills and expertise ready to help us at all levels – whenever we need it. I know ETS gives us a much bigger bang for our IT buck than any other alternative.”

Eileen Cummings
VP Operations
Commercial Door and Hardware

“Expert Managed Service provider and a great IT partner for our business!”

Joel Wilhelm
Senior Account Manager
Phoenix NAP Data Center