Enterprise Technology Services Management Team - Phoenix, Arizona

Jim Siragusa

President and CEO

Jim founded the company in 1998, initially focusing on development of custom IT support programs for large corporate clients. As ETS has evolved into a top ranked Managed Services provider, he continues to oversee company operations and is involved in developing and implementing the core strategies that ensure high quality services to an expanding base of clients. Jim has 35 years of business experience in the IT industry, having worked with large and small corporate clients throughout Arizona. Prior to founding ETS, Jim served in various sales, marketing and executive management positions for several leading IT manufacturers and IT service delivery organizations. He graduated from Arizona State University with a Bachelor of Science degree in Business Administration.

Paula Griffin

Controller

Paula is responsible for overseeing all aspects of accounting, finance, operations and human resource functions companywide. Her previous business experience included technology, healthcare and manufacturing. She has served as Controller for larger multi-faceted organizations that required complex accounting, reporting and customer service deliverables. Paula graduated with a B.S. in Business Administration along with a minor in Accounting from Western International University.

Jared Mills

Director of Sales

Jared is responsible for all aspects of sales and business development companywide, with particular emphasis on the continued growth and development of our Managed Services and Cloud Services practices. In this role, Jared is also involved in managing key partner relationships, developing strategic product offerings and ensuring superior customer service to all our valued clients. Spanning a 20-year career in Information Technology, Jared initially rose through the technical ranks to eventually hold leadership positions that included Director of Technology, Director of Service and Director of Sales and Business Development for a large national IT service provider. He has developed a unique blend of technical expertise, business acumen and customer service skills. Jared majored in Computer Information Systems at DeVry University.

Brad Beall

Project Engineering Manager

Brad has been progressively engaged in the IT industry for over 13 years. His experience and achievements include design, implementation, and support of complex enterprise-class network platforms. Brad is skilled in virtualization technologies, Microsoft networking, storage area networking and several top-tier firewall and security solutions. His expertise includes but is not limited to technology solutions from Barracuda, Cisco, Citrix, Dell, Microsoft and VMware. As a former owner and operator of a Managed IT Services provider, Brad is uniquely able to understand and apply the right solutions to help our clients achieve their strategic business objectives. Brad is a graduate of Long Beach State College with a B.A. in Business Finance.

Jon Cunningham

Service Desk Manager

Jon is responsible for the development and quality of all service catalog items delivered through our Managed Services programs and Support Services teams. In this role, Jon is also focused on KPIs, technical competence of our service desk engineers, ITIL-compliant standards, and maintenance of high client retention levels.  As a 20-year industry veteran, Jon has a strong technical background and extensive service desk experience both as an engineer and in management.  Prior to ETS, Jon gained Six Sigma experience while being employed by a global engineering firm and his service desk oversight was enhanced during his time at a national Managed Services Provider.  Jon is HDI and ITIL certified and also studied Business Administration at Adams State College in Colorado.

Grant Gary

Technical Account Manager

Grant is responsible for overseeing all aspects of our Managed Services programs, including technical performance, service level compliance and total client satisfaction. Grant also serves as a senior advisor for our Managed Services clientele, providing strategic assistance to ensure that each client’s IT strategy is aligned with their overall business objectives. Prior to joining ETS in 2006, Grant served as IT Director for a large national franchising organization. With over 30 years of IT experience, Grant is skilled in network and applications management, project management and he possesses strong customer service and general business skills. Grant graduated with a B.S. Science in Electronics Engineering Technology from DeVry University.

Client Feedback

“ETS has been an outstanding business partner for our company! They have worked diligently with us since 1998 to improve our customer service levels, upgrade and standardize our technical infrastructure, and significantly reduce our IT support costs.”

Chief Information Officer
Large Healthcare Organization

“When we describe the type of relationship that we want to have with our customers, we point to our relationship with ETS.”

Roz Lipsey
President
Jokake Construction Co.

“We have been doing business with ETS for about 5 years. In that period of time, they have managed to address and correct any and all of our IT concerns. Our IT infrastructure used to be a source of stress and concern as we continued to grow but ETS has successfully implemented plans for us such that not only are our IT concerns a thing of the past, we are excited about putting our new capabilities to work. I would highly recommend ETS to any business.”

Jim Gagel
VP
Arizona Industrial Hardware